General Booking Question?
Find out the answers on any booking related questions you may have right here.
We require at least 24-hour notice prior to your tour departure time to receive a refund on pre-paid tour bookings. Otherwise, it is not a problem to cancel a booking by sending an email to let us know.
Yes, children under the age of 12 years get 25% off regular prices. Small children who can ride with their parents in a child or baby seat can join for free.
Unfortunately at the moment we are only accept for Paypal and Cash only
- For larger groups (10+) it is usually not a problem to book a private tour. In our peak summer months (July-Aug.) this may not apply.
- During non-peak periods (March – June; Sep. – Oct.) it may be possible to book a private tour for smaller groups (ie. 4-8 persons.
- Please send your enquiries via our contact form on the website. Additional charges may apply depending on the number of participants booked.
Yes! It’s not a problem to pay in cash at our office before the start of your tour. Kindly drop us an email and we will create your booking for you.
“Preparation is key”. Although exploring Saigon with us doesn’t take much preparation we have several of your potential questions covered right here. From tips to what to wear while exploring, to potential weather concerns you may have.
FOR YOUR OWN CONVENIENCE
We recommend you wear light, comfortable clothing with a hat to keep the sun off your head. For footwear, we recommend closed shoes or sports sandals for maximum protection and control during your tour. For your own safety, we discourage the use of ‘flip flops’ as they often compromise the ability of the rider to control his/her bicycle on the tour. The liberal use of sunscreen is also highly encouraged.
The vast majority of our guides are English speaking local Vietnamese.
By design, our tours do not contain much talking. Our philosophy is to focus more on the interactive experience of cycling within the local community rather than presentations about facts, figures, or history. In that respect, language does not play a large factor in your tour experience, and it is unlikely that you will feel like you’ve missed out on anything by not having a native language guide.
- Exotic Fruits
- Accidental Insurance
- Tour Leader
- Support Guide
- First Aid Kit
- Smiles & Lasting Memories
Joining one of our bicycle tours in Saigon is a surprisingly refreshing adventure year round. The activity of cycling (as opposed to walking), will always create a breeze to help cool you down. We are also aided by the fact that Saigon terrain is inherently very flat and we cycle at a leisurely pace. In addition, plenty of cold drinks and rest stops along the way will keep you refreshed for the journey.
We will never cancel a tour due to rain! The weather in Saigon is unpredictable and rain can occur at any time, especially during the rainy season of July-September. Rain is also a very localized phenomenon, happening in small pockets in places while being completely dry only a few kilometers away. In our vast experience doing the tours, we know that heavy rains rarely last more than 30 minutes and our guides know very well where to take our customers for cover during the deluge. In light rain, we provide ponchos to our customers and cycle on. Often times, the rain will offer a refreshing break from the tropical heat.
We pride ourselves in being an alternative to the standard tourist experience by taking our customers “off the beaten path” to show them the REAL SAIGON. As such, our tours do not go to typical mass tourism attractions like the Independent Palace, War Museum, City Post Office, Ben Thanh market etc. We go behind the scenes into the local communities to places that are typically inaccessible to the average traveler. Please do not be concerned about duplicating location visits on your own during the rest of your time in Saigon.
Saigon Location & Directions
Our local little Saigon headquarter is where it all starts. Here are the most frequently asked questions about our location and how to get to us.
All of our tours start and end at our office at center city District 1 Ho Chi Minh.
From Ben Thanh market, you can either take a taxi ( 8 minutes ) or take a walk (30 minutes ) to come to Jackfruit office. Please keep in mind that our office stays in the alleyway so there are two way to enter to our office:
- Tell the taxi driver to drop you off the TK31 alley Nguyen Canh Chan street, District 1. Then you take a 3 minutes walk straight to the alleyway until you found the Jackfruit’s board sign
- 518 alley Vo Van Kiet street, District 1. As the driver drop you at the alleyway, take a 3 minutes walk till you see the Jackfruit’s board sign to turn left.
If you are staying at the riverside area, then it is really easy for you to find us.
Take the taxi to 518 alley Vo Van Kiet street, District 1. As the driver drop you at the alleyway, take a 3 minutes walk till you see the Jackfruit’s board sign to turn left.
Unfortunately our office is in the alleyway so there is no parking area space.
No, we request that our customers arrive at the departure point at least 15-30 minutes before tour departure time. Saigon Ho Chi Minh traffic is typically light for morning departures (07:00) and quite heavy and unpredictable for afternoon departures, so please account for this in your planning.
Yes, feel free to store your backpacks and luggage in our office during or after the tour. Our office is open 06:00 – 19:00 daily.
Our bicycles are comfortable delivering a straight-up position to look around, open frame to easily step on/off, All of our bikes are adjustable in size and we have bikes suitable for both smaller and taller people.
- Comfortable and straight-up position for a better connection with the environment
- Step-through frame to facilitate easy mounting / dismounting
- Basket to bring along bags, camera’s etc.
We do not have any tandem bikes as they will not work in the tight spaces and sharp corners of our tour route.
We do not have any electric bikes Saigon is extremely flat and easy to cycle, so we do not find electric bikes to be necessary.
Meet Up Location: TK46/28 Hẻm Bến Chương Dương, Cầu Kho, Quận 1, Thành phố Hồ Chí Minh