We know that sometimes plans change, especially when it comes to cycling adventures. That’s why we want you to feel confident booking your cycling tour with Jackfruit Adventure.

If you cancel more than 7 days before the tour starts, you’ll get a full refund — minus any non-refundable costs we’ve already covered, like maintenance, guide bookings, or transport. 

However, if you cancel within 7 days of departure, these cancellation fees apply:

• From 7 to 3 days before departure: 25% of the total tour price

• Less than 3 days before departure: 100% of the total tour price

If you want to reschedule, change, or transfer your cycling tour, the same cancellation fees will apply.

We carefully review each request and do everything we can to support you, because your cycling journey matters to us — rain or shine.

Yes, for little children aged 2 to 7, we have comfy baby seats so they can ride along with you — and they’ll get 30% off the regular price.

If your child is over 12, they’ll have their own bike and join the ride like a true adventurer — in that case, the regular price applies.

Yes, in addition to PayPal and Cash, we’ve also added the option to pay by Credit Card through our booking form.

Just a quick note: once your booking is added to the cart, please make sure to complete the payment within 24 hours to secure your spot.

• We accept groups up to a maximum of 9 people. For larger groups, private tours can usually be arranged. In our peak summer months (July-Aug.) this may not apply.
• During non-peak periods (March – June; Sep. – Oct.) it may be possible to book a private tour for smaller groups (ie. 4-8 persons.
• Please send your enquiries via our contact form on the website. Additional charges may apply depending on the number of participants booked.

You can pay in cash at our office before the tour starts, but unless there’s an unexpected reason, we prefer that payment is made at least 24 hours in advance. Feel free to email us, and we’ll help you with the booking.

FOR YOUR OWN CONVENIENCE
We recommend you wear light, comfortable clothing with a hat to keep the sun off your head.  For footwear, we recommend closed shoes or sports sandals for maximum protection and control during your tour.  For your own safety, we discourage the use of ‘flip flops’ as they often compromise the ability of the rider to control his/her bicycle on the tour.  The liberal use of sunscreen is also highly encouraged.

The vast majority of our guides are English speaking local Vietnamese.

By design, our tours do not contain much talking. Our philosophy is to focus more on the interactive experience of cycling within the local community rather than presentations about facts, figures, or history.  In that respect, language does not play a large factor in your tour experience, and it is unlikely that you will feel like you’ve missed out on anything by not having a native language guide.

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• Bicycle
• Helmet
• Water
• Drinks
• Exotic Fruits
• Accidental Insurance
• Tour Leader
• Support Guide
• First Aid Kit
• Ponchos
• Smiles & Lasting Memories

Joining one of our bicycle tours in Saigon is a surprisingly refreshing adventure year round. The activity of cycling (as opposed to walking), will always create a breeze to help cool you down. We are also aided by the fact that Saigon terrain is inherently very flat and we cycle at a leisurely pace. In addition, plenty of cold drinks and rest stops along the way will keep you refreshed for the journey.

We will never cancel a tour due to rain!  The weather in Saigon is unpredictable and rain can occur at any time, especially during the rainy season of July-September.  Rain is also a very localized phenomenon, happening in small pockets in places while being completely dry only a few kilometers away.  In our vast experience doing the tours, we know that heavy rains rarely last more than 30 minutes and our guides know very well where to take our customers for cover during the deluge.  In light rain, we provide ponchos to our customers and cycle on.  Often times, the rain will offer a refreshing break from the tropical heat.

We pride ourselves in being an alternative to the standard tourist experience by taking our customers “off the beaten path”  to show them the REAL SAIGON.  As such, our tours do not go to typical mass tourism attractions like the Independent Palace, War Museum, City Post Office, Ben Thanh market etc.  We go behind the scenes into the local communities to places that are typically inaccessible to the average traveler.  Please do not be concerned about duplicating location visits on your own during the rest of your time in Saigon.

To get started smoothly, we ask you to check in at the Jackfruit Adventure office at least 30 minutes before your tour begins. That way, you’ll have plenty of time to pick up your bike and helmet, and we’ll go over some quick safety tips to make sure you’re ready to roll.

Depending on the tour you’ve chosen, the meeting point will be different:

• District 1: TK48/26 Hem Ben Chuong Duong, Cau Kho Ward
  Tours: Saigon Off the Beaten Path, Saigon Foodie Night Ride, Saigon Untold Tales, Trails of Quach Dam

• Binh Thanh District: 1017 Binh Quoi Street, Ward 28
  Tour: Saigon’s Last Countryside

From Ben Thanh market, you can either take a taxi ( 8 minutes ) or take a walk (30 minutes ) to come to Jackfruit office. Please keep in mind that our office stays in the alleyway so there are two way to enter to our office:

• Tell the taxi driver to drop you off the TK31 alley Nguyen Canh Chan street, District 1. Then you take a 3 minutes walk straight to the alleyway until you found the Jackfruit’s board sign
• 518 alley Vo Van Kiet street, District 1. As the driver drop you at the alleyway, take a 3 minutes walk till you see the Jackfruit’s board sign to turn left.

If you are staying at the riverside area, then it is really easy for you to find us.

Take the taxi to 518 alley Vo Van Kiet street, District 1. As the driver drop you at the alleyway, take a 3 minutes walk till you see the Jackfruit’s board sign to turn left.

Unfortunately our office is in the alleyway so there is no parking area space.

No, we request that our customers arrive at the departure point at least 15-30 minutes before tour departure time.  Saigon Ho Chi Minh traffic is typically light for morning departures (07:00) and quite heavy and unpredictable for afternoon departures, so please account for this in your planning.

But if you have an urgent situation and need a pick-up, please select the pick-up option in the booking form.

Yes, feel free to store your backpacks and luggage in our office during or after the tour.  Our office is open 06:00 – 19:00 daily.

Our bicycles are comfortable delivering a straight-up position to look around, open frame to easily step on/off,  All of our bikes are adjustable in size and we have bikes suitable for both smaller and taller people.

• Comfortable and straight-up position for a better connection with the environment
• Step-through frame to facilitate easy mounting / dismounting
• Hand-brakes
• Basket to bring along bags, camera’s etc.

We do not have any tandem bikes as they will not work in the tight spaces and sharp corners of our tour route.

We do not have any electric bikes Saigon is extremely flat and easy to cycle, so we do not find electric bikes to be necessary.